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Your Cleaning Questions

Frequently Asked Questions

Find quick answers about our supplies, scheduling, insurance, and service policies for a frictionless cleaning experience.

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Operational Details & Policies

Are your services insured? Yes, The Cleaning Company is fully bonded and insured for your peace of mind. Our team is background-checked and professionally trained.

Do you clean with pets in the home? We are pet-friendly! Please inform us about your pets when booking so our team can be mindful and ensure their comfort and safety during the service.

What payment methods do you accept? We accept all major credit cards and secure online payments. Our transparent flat-rate pricing means no hidden fees, just straightforward billing.

What cleaning supplies do you use? Our crews arrive equipped with commercial-grade, eco-friendly cleaning solutions and HEPA-filtered vacuums. We ensure a deep clean without harsh chemicals. How do you access my property? For your convenience, we offer flexible keyless entry or secure lockbox access. Our vetted staff follow strict protocols for property security. What is your rescheduling policy? We offer a simple 24-hour rescheduling policy with no penalty fees. Just notify us a day in advance, and we'll adjust your booking.

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Our dedicated support team is ready to provide personalized answers and assist with your booking needs.